Refund Policy

We want you to be completely satisfied with your purchase at Basic Clothing! If you are not happy with your order, we offer a hassle-free refund process under the following conditions:

1. Refunds & Returns

No Refunds Store credit only
Items must be unworn, unwashed, and in their original condition with all tags still attached.
Proof of purchase (receipt or order confirmation) is required for all refunds or exchanges.

2. Exclusions

Items marked as final sale or clearance cannot be returned.
Underwear, swimwear, or intimate items may not be returned for hygiene reasons.

3. Return Process

Refunds will be processed within 7-10 business days of receiving the returned item.

4. Exchanges

If you would prefer an exchange, you can swap your item for a different size or color within the 30-day return window.
Exchanges can be made in-store or by mail, depending on your preference.

5. Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

6. Damaged or Defective Items

If the item you received is damaged, defective, or not what you ordered, please contact us within 7 days of receipt, and we will arrange for a replacement at no additional cost.

For any questions or to initiate a exchange, please reach out to our customer service team at [customer service contact information].

Thank you for shopping with Basic Clothing!